A course designed for those responsible for liaising with families in crisis, and for those who want to implement family liaison in organisational policies and protocols.

What do we mean by Family Liaison?

When an organisation engages with families & other pre-identified contacts at a time when employees cannot speak for themselves.

What do we mean by Crisis?

When something unanticipated happens affecting or threatening safety, stability & health. It may include the death of affected persons.This is an interactive and experiential course that will provide you with practical information, guidance and the skills practice to implement effective family liaison.

Both days are set context of international relief, development and mission.

Day 1

The first session will help you to understand the principles of family liaison so that you can develop effective, safe and professional relationships with families.

Day 2 (Half day)

Day two is an opportunity for you to practice what you have learnt during the first session. The session will include Interactive exercises designed to build your confidence in liaising with families.

Learning Outcomes

• Understanding what family liaison is, and why it's called family liaison rather than family support
• Understanding the personal characteristics needed for family liaison work
• Identifying principles and skills for managing a professional relationship with people in distress
• Understand the importance of trust and transparency in communication with the family
• Developing appropriate skills in consideration of breaking bad news to children
• Understanding and developing skills in family liaison engagement and exit processes
• To be aware of the impact of social media on family liaison work
• Explain how family liaison work fits with a crisis management team
• Recognising the importance of self-care through family support

Venue

InterHealth Worldwide, 63-67 Newington Causeway, London, SE1 6BD. Map.

Cost

InterHealth Subscriber: £160 +VAT
Standard: £185 +VAT

For further information please contact our training team:

T: +44 (0) 20 7902 9006
E: training@interhealth.org.uk